At Saga Dresses Shop, we want your shopping experience to be as effortless as slipping into one of our chiffon blouses. Below you’ll find all the details about our shipping options and hassle-free returns policy for our collection of floral dresses, bardot tops, and elegant bridesmaid wear.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia) using premium carriers to ensure your animal print dresses or bootcut jeans arrive in perfect condition.

Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
  • Free Shipping (orders over £50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch

Please note: Delivery times are estimates and may vary depending on your location and customs processing.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal

Returns & Exchanges

While we hope you’ll adore your Saga dress as much as we do, we understand that sometimes returns are necessary. Our policy is designed to be as graceful as our cold shoulder tops.

Return Policy Overview

  • Return window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with all tags and original packaging
  • Proof of purchase: Required for all returns

Non-returnable items: For hygiene reasons, we cannot accept returns on swimwear (bikinis) and bodysuits unless faulty. All sale items are final sale unless defective.

How to Return an Item

  1. Request Authorization: Email us at [email protected] within 15 days of delivery with:
    • Your order number
    • Item details (name, size, color)
    • Reason for return
  2. Package Securely: Once approved, repackage items with all original tags and packaging
  3. Ship Back: Send to our Edinburgh boutique using a trackable service:
    Saga Dresses Shop Returns
    73 Rose St, Edinburgh,
    GB EH3S 1WH

Refund Process

  • Refunds processed within 5 business days of receiving your return
  • Issued to original payment method
  • Credit card/PayPal refunds appear within 3-10 business days (depending on your bank)
  • Original shipping fees are non-refundable

Exchanges

For size/color exchanges of the same item:

  1. Follow standard return process
  2. Include a note specifying desired exchange
  3. We’ll ship new item once return is processed (additional shipping charges may apply)

Damaged or Faulty Items

If your black dress or casual top arrives damaged, contact us within 48 hours with photos. We’ll arrange a free return and replacement or refund.

Return Shipping Costs

Customers are responsible for return shipping unless item is faulty. We recommend using a trackable service as we cannot be responsible for lost returns.

Need Help?

Our Edinburgh team is here to ensure your Saga Dresses experience is as flawless as our bridesmaid dresses collection. Contact us at [email protected] with any questions.